Shipping & Returns — LUVIO
Where Scent Becomes Presence

Shipping & Returns

We keep it clear and premium — from dispatch to doorstep. If anything arrives damaged, defective, or incorrect, we’ll make it right.

Shipping Policy

Currently available within Bangladesh only. Delivered via Steadfast.

BD Only

Processing

We process orders on working days only.

Dispatch

Every order is shipped the next working day.

  • Delivery Time (Dhaka) 2–3 working days
  • Delivery Time (Outside Dhaka) 3–4 working days
  • Availability Both Dhaka and outside Dhaka delivery are available.

Shipping Fees

Standard delivery charges apply — unless a free delivery offer is running.

Offer = Free

Dhaka

70৳ standard shipping fee.

Outside Dhaka

120৳ standard shipping fee.

  • Free Delivery (During Offers) When an offer includes free delivery, the shipping fee becomes 0৳.
  • Working Days Delivery timelines are counted in working days (excluding holidays).

Return & Exchange

If your product arrives damaged, defective, or incorrect — we accept return/exchange.

Protected
1

Claim within 48 hours

To request return/exchange, contact us within 48 hours of delivery.

2

Unboxing video required

Please keep an unboxing video ready for quick verification and faster support.

3

Must be unused & in original packaging

Product must be unused and in original packaging.

4

Used perfumes cannot be returned

For hygiene & authenticity reasons, any used/opened perfume cannot be returned.

Eligible only for damaged/defective/incorrect
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