Your Privacy Matters

Privacy Policy

At LUVIO, your privacy is treated with the same care as our fragrances — subtle, protected, and respected. This Privacy Policy explains how we collect, use, and protect your personal information.

1. Information We Collect

When you interact with LUVIO, we may collect the following information:

Full name, phone number, email address
Shipping and billing address
Order and transaction details
Messages sent via Instagram, Messenger, or email
Website usage data (cookies, device info, IP address)

2. How We Use Your Information

To process and deliver your orders
To provide customer support and updates
To improve our website, products, and services
To send important order or policy-related notifications
For internal analytics and performance tracking

3. Payment Information

LUVIO does not store your payment credentials. Payments are processed securely through trusted services such as bKash, Nagad, or bank transfer.

4. Data Protection

We use appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or disclosure.

5. Third-Party Services

Your data may be shared with third-party services only when necessary (e.g., delivery partners, payment gateways). We never sell or trade your personal information.

6. Cookies & Tracking

Our website may use cookies to enhance user experience, analyze traffic, and support marketing efforts. You can disable cookies through your browser settings.

7. Your Rights

Request access to your personal data
Request correction or deletion of your data
Withdraw consent for marketing communications

8. Policy Updates

LUVIO may update this Privacy Policy from time to time. Any changes will be reflected on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: support@luviostudio.com
Instagram: @luviolifestyle
Messenger: m.me/luviolifestyle